Last Updated: January 2024
At Accessories Shop, we’re committed to ensuring your costume experience is as magical as the characters you become. Just as we carefully curate our vintage collections from the 18th Century through the 1990s, we stand behind the quality of every apocalyptic accessory and decade-specific fashion piece we deliver.
Returns & Exchanges Overview
We want you to love your costume transformation! If something isn’t quite right, we offer a straightforward returns and exchanges process within 15 days of receiving your order.
⚠️ Non-Returnable Items
To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged:
- Accessory Kits (opened or used)
- Adult Costumes (if tags are removed or packaging is opened)
- Any items from Blind collections or mystery boxes
- Personalized or custom-made accessories
- Items showing signs of wear or damage not present at delivery
Return & Exchange Process
1 Initiate Your Return
Contact our customer service team within 15 days of delivery:
- Email: [email protected]
- Subject: Return/Exchange Request – [Your Order Number]
- Include your order number and reason for return/exchange
2 Prepare Your Items
Ensure all items are in original condition:
- All tags attached and packaging intact
- Items unworn and unaltered
- Include original packing slip or order confirmation
3 Ship Your Return
Package items securely and ship to:
Accessories Shop Returns
3516 North Virginia Avenue
Oklahoma City, OK 73118
USA
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after we receive your return | Original payment method |
| PayPal | 3-5 business days after we receive your return | Original PayPal account |
Exchange Process
Exchanges are subject to availability. If your desired size or style is unavailable, we’ll process a refund and notify you immediately.
Exchange shipping: We cover the cost of shipping your replacement item via standard shipping.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
📝 Return/Exchange Request Template
Subject: Return/Exchange Request – [Your Order Number]
Email to: [email protected]
Dear Accessories Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– [Product Name, Size, Color]
– [Reason for return/exchange]
For exchanges:
Desired replacement: [Product Name, Size, Color]
Shipping Address:
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Country]
Please let me know the next steps.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number – optional]
International Returns
While we ship globally (excluding remote areas and parts of Asia), international customers are responsible for:
- Return shipping costs
- Any customs fees or import duties
- Ensuring proper documentation for international returns
Need Help with Your Costume Transformation?
Our team is here to help you create unforgettable character moments! Contact us with any questions about returns, exchanges, or finding the perfect vintage or apocalyptic look.
Email: [email protected]
Address: 3516 North Virginia Avenue, Oklahoma City, OK 73118
Delivering Transformative Experiences Since 2023